Book Now - Terms & Policies
Terms & Conditions
Payment Terms:
1. Payment is due on immediate basis as per amount on the Invoice issued/ Payment Link generated
2. Cash Payment is accepted only for onsite payments
3. Debit / Credit Card Swipe accepted on our Axis Bank POS only for onsite payments
4. UPI / Visa, MasterCard Debit or Credit Cards/ Netbanking Payments accepted via RazorPay Payment Gateway on our Djubo Central Reservation System via Payment Link
Stay Booking Terms:
1. 50% Non refundable advance for Confirmed Booking
2. For Direct Bookings, we hold Cottage/DormBed only for 1 hour from the time you inform that you are ready to pay the 50% payment, after which the payment link will not work and we cannot guarantee that the Cottage/DormBed will be available due to bookings from other OTAs and Agents.
3. Description of each Cottage / Dormitory includes information regarding possible bed configuration, Base Number of guests, Whether extra mattress is possible or not, Max. Number of Adults or Children above 12 years of age, Max. number of children below 12 years of age as detailed on our Brochures, Website and Booking Engine apply. We do not have provision of upgrades. We cannot be held responsible for any promises/ inclusions made by OTAs and Agents that are beyond those listed on our website.
Stay Check In - Check Out Terms:
1. Check In time 12 PM - 5 PM
2. Check Out time 6 AM - 11 AM
3. We can make arrangements for early/ late in/out if we are informed 24 hrs in advance.
4. We are required to keep a copy of valid Aadhaar Card, Voter ID, Driving License or Passport of Indian Nationals and a photo of all guests at Check-In to register with the Kalimpong Police.
5. We are required to keep a copy of the Passport and Visa/ OCI document of all Foreign Nationals and a photo of all guests to register online with the FRRO at Check-In
6. We reserve the right to admission, and may deny or cancel check-in of any guest that may provide incorrect or false information or on grounds of suspicion, misconduct or fraud
7. Check-in confirms that you agree to abide by the property rules & policies as displayed on this page of the website.
8. All bills - stay, meals, laundry, additional services - need to be cleared in advance before Check-out to avoid delayed Check-out. We will not be responsible for delays relating to non-settlement of bills.
Stay Services Terms:
1. Breakfast & Other Meals are provided as buffet and charged as per prices published, exclusive of room tariff. However, we can also provide alternate meals, special meals and cater to dietary preferences communicated in advance.
2. Laundry and ironing charges are INR 100 per piece of clothing and only ironing charges are INR 50 per piece of clothing. We reserve the right to decide which pieces of clothing we will accept. All laundry and ironing is at your own risk and the hotel is not responsible for any loss or damage.
3. We can suggest Hotel & Cars, Local Walks, Guides, Hiking, Trekking & Adventure Sports and all other third party services depending on your needs, set pricing and the quotes that can change without notice. If we book any third party service on your behalf, a 50% non-refundable advance applies for confirmation.
4. We take safety & security very seriously and have spelled out all measures towards the same on our 'Safety & Security' page on the website. Art Mile cannot be held responsible for any loss or damage of guests' personal items including laundry and any health-related emergency situations or acts of God.
Dining Terms:
1. Meal serving timings strictly according to the following schedule:
Lunch : 12:30 PM - 2 PM (last order 10 AM)
Beverages & Snacks : 10 AM - 9 PM (30 min advance order)
Bonfire & Grill: 6:30 PM - 8:30 PM (last order by 4 PM - depending on weather)
Dinner : 7:30 PM - 9:30 PM (last order by 4 PM)
Breakfast : 8 AM - 10 AM (last order 10 PM of the previous night)
2. 24-hour advance booking is required for dining services for guests not staying at our property, with a non refundable advance booking fee of 50% of the order.
3. Meals for Children below 6 years of age is complimentary.
4. Leftover food can be packed and only stored in our kitchen, not in the rooms.
5. We can fit groups of up to 16 in the Indoor Dining, 24 in the Terrace Dining and around 16 in the Bonfire Area.
6. We can fit upto 80 people at a time for larger events and weddings when our open terrace fields are used as dining areas.
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Property Rules
1. The property needs to be taken care of in the interest of safety, sustainability and basic respect. Fines will be levied for certain non-negotiable policies.
2. Smoking or lighting candles/ incense or any kind of fire inside bedrooms is prohibited to prevent any risk of fire and to keep linen, upholstery and drapes free of smoke. All bedrooms are fitted with Smoke Alarms and tampering with them is prohibited. Smoking is allowed in the open verandah areas, private outdoor areas - away from the highly inflammable thatched roof - and the Terrace, Indoor Dining Areas and the Bonfire Area. Please discard the cigarette butts only in the ashtrays provided.
3. We request you to help us keep the cottages clean. Kindly use the closed dustbin in the washroom for wet waste and the open dustbin under the study for dry waste. Littering is strictly prohibited. We discourage any decorations in the cottages that involve single use unnatural materials or adhesives or any damaging or hazardous materials. A Cleaning & Damages Charge will be levied if the infrastructure, linen & amenities are found to be in an unreasonably unsanitary or damaged condition based on the Managers' assessment.
4. No food/ drinks allowed inside the bedrooms to prevent spills on wooden surfaces/ linen/ damage to the mud walls / attracting rodents, cockroaches, flies, ants and other insects. Kindly use only the open verandah areas for food/ drinks. Meals are served in the Terrace and Indoor Dining Areas only. We also request that you reduce the wastage of food in the interest of sustainability.
5. Electric kettle should only be used to heat water only and not to boil tea/ coffee. Kindly ensure that there is water in the kettle at all times in case it is accidentally switched on. In the interest of sustainability, kindly use electricity judiciously. In the event of a power cut, our solar power back up will immediately switch on. 15 Amp plugs (Room Heater & Hair Dryer) will not function. We have emergency solar lamps in the cottage and can help with power banks to charge your phone in case of a complete outage.
6. Walk only on the pathways for your own safety and to care for the gardens along the pathways. Kindly refrain from plucking flowers. For your safety, exert caution while climbing or coming down the loft stairs. Be careful while walking around the property post sunset in low light.
7. Kindly use the shower curtains while bathing and as far as possible keep the washroom brick walls & floor dry to prevent any accidents or dampness. Keep the washroom door shut to prevent dampness in the living spaces
8. Water is a scarce resource in the Hills, we use it judiciously. For the same reason, Housekeeping is conducted after 2 nights of stay. kindly inform our attendants when you would like to change your towels or linen. We request your patience with our solar heated water that will take between 1-5 minutes to flow from the hot water taps due to the pipe distance. We are working on a solution for faster hot water.
9. The 'Please Clean My Room' sign on the outside of the door by 10 AM will inform our attendants to also sweep and mop the room, clean surfaces, clean the washroom, empty the dustbins and make the beds. Housekeeping timings are strictly between 10 AM and 12 PM.
10. Laundry is disallowed to reduce dampness in the cottages. For the same reason, all living area surfaces should be kept free of any damp clothes/ towels. There is a towel rack in all bathrooms, Hooks in the open verandah areas and a clothes line on the exterior of the dormitory for damp clothes. If you would like your clothes laundered, kindly inform our attendants and hand over your laundry bag by 10 AM to receive your clothes at the same time the next day. We air dry clothes in our hothouse.
11. Kindly use the space under the study tables to store suitcases or the wardrobe for smaller suitcases and bags. We can hold your bags for you in our office only post check out
12. You may lock and carry your Cottage keys when you leave the cottage for dining or sightseeing. Kindly carry valuables with you. While our staff will not enter your cottage without your permission, we are not responsible for any damage or loss to your belongings. Cottage Keys have to be left on the door on Check Out.
13. You are free to connect your devices to our Free WIFI in your rooms at the reception/ dining areas. The password is available on your room brochure. Kindly keep music/ video/ speaking volumes low post 10 PM to respect the other guests on the property.
14. While we have made every effort to curb creepy crawlies to find their way into the cottages, it is difficult to completely prevent it in natural buildings. Kindly inform our attendants in case you require help with any insects (mostly attracted to light) / mosquitos (near water and bamboo groves). The forest around the property occasionally has monkeys visiting. Kindly keep a safe distance, do not make eye contact and definitely do not feed them to prevent any aggressive retaliation.
15. All staff are instructed not to disturb guests unless absolutely important. The doorbell will be rung in case an attendant would like to speak with you. If you prefer, you may hang the 'Do Not Disturb' sign. If you would like to speak to our attendants or the manager, kindly call on the numbers given on the brochure in your cottage according to the shift timings mentioned
16. In the best interest of hygiene and comfort for the guests after you and prevention of any damage to our property we do not allow pets to accompany guests.
17. All public areas of the hotel are under CCTV surveillance as a safety & security measure.
18. We can accommodate upto 3 drivers in our dorm-style driver's room. Cost per driver is INR 500 includes bed, breakfast & dinner. Lunch if ordered is priced at INR 150. Please call us to check availability.
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Cancellation & Refund Policy
1. 50% non refundable advance is charged to confirm booking with us directly.
2. For Bookings via our Booking Engine, Cancellations 21 days before Check In = 100% Refund, 7 days before Check In = 50% Refund. No refunds thereafter.
3. For Modifications/ Cancellations/ Refunds of Bookings via OTAs or Agents, the respective channel needs to be contacted.
4. The cottage will be held until 11pm on Check in Date for Confirmed bookings that end up as No Show, after which the entire booking will be cancelled and is non-refundable.
5. We will try our best to accommodate any rescheduling of dates within the year. However, we cannot guarantee all the new dates will be available.
6. In case you would like to shift to another room after Check In, if available, the price difference applies. The 50% advance for the Booked Room is non-refundable.
7. Any snack/ meal orders that are placed to the Manager / Attendants / Kitchen are non-cancellable and therefore charged.
8. 50% non refundable advance is charged to confirm booking of transport/ sightseeing/ activities. itineraries etc. through us. Any request for third-party service for transport/ sightseeing/ activities etc. that are placed by guests and confirmed by any of the Managers without a 50% advance due to paucity of time is non-cancellable and therefore charged in full and non-refundable.
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Privacy Policy
1. At the time of enquiry, we collect data such as name, contact number, email address and connect only through our official contact numbers, WhatsApp, Email and our Djubo Central Reservation System.
2. On Check In, we collect an image of the Valid Aadhaar Card, Voter ID, Driving License or Passport of Indian Nationals and a photo of all guests at Check-In to register with the Kalimpong Police. For foreign nationals, we collect an image of the Passport and Visa/ OCI document of all Foreign Nationals and a photo of all guests to register online with the FRRO. We are required to request information regarding the background and daily movement details of Foreign Nationals and inform the District Intelligence Bureau of Police if ever requested from us.
3. All required data to complete the forms on the portal is collected by our Business & Operations Managers or designated Attendants directly as provided by guests and uploaded on the respective portals and stored on our official Google Drive.
4. Guest Contact number & name may also be shared with Attendants by guests or at the request of the guest for purposes of coordination regarding stay and meals.
5. Guest Contact number & name may also be shared with third party partners by guests or at the request of the guest for purposes of coordination regarding transport/ activities/ itinerary related purposes.
6. Our Managers or designated Attendants capture photos of guests for a souvenir at the end of the stay after receiving verbal consent also for the purpose of marketing the property on social media and on our website. Guests can decline consent for souvenir or use for marketing at the time of capturing the photo.
7. Our Managers or designated Attendants capture photos of guests during their stay or meals after receiving verbal consent for marketing the property on social media and on our website.
8. All common areas like dining, bonfire, reception, entrance to cottages and outdoor areas are under CCTV surveillance.
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Grievance Redressal
In case of any grievances, the Assistant Operations Manager or the Operations Manager can be contacted at the property. For grave concerns, the Business Manager can be contacted on +91 8101051598 or the Proprietor on artmilekalimpong@gmail.com
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Our Tariffs, Terms & Policies are updated regularly and likely to change without notice. Kindly check back before your visit.
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